For technical support, please call 1-800-630-2149 or email

If you are a current client who needs password assistance for your institution’s eLumen™ site, please contact your institution’s system administrator.

eLumen offers comprehensive online documentation, accessible from within the eLumen software. To access documentation, log in to eLumen, and click the "help" link at the top of the screen.

For answers to frequently asked questions and help with assessment terminology, please visit:

Assessment Glossary »